We belong to Global Business Services (GBS) organizations. This type of organisation provide centralised, specialist services of selected operational processes (e.g. finance, accounting, IT or HR) for the parent organization. We are an internal service provider for METRO, having offices in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). Our service organisations provide support in the area of finance & accounting, IT and business operations for METRO, consisting of METRO/Makro Cash & Carry retail chains in Europe and Asia.

Interesting Facts - Business Service Sector

billion zł
Coins The value of the SSC /BPO market in Poland is currently estimated at almost 4 billion zlotys.

years of age
Calendar 75% of those employed in this industry are persons aged up to 35 years.

Language Services in SSC/BPO centres in Poland are provided in as many as 40 languages.

Employees In the near future, business services centres in Szczecin are planning to employ about 1,000 new employees.

METRO SERVICES PL is located in Szczecin, Poland


METRO SERVICES PL is located in Szczecin and is conducting finance and accounting processes for METRO entities mostly located in Europe. Our services were created in order to drive efficiency and standardization of accounting processes within METRO. With over nine years of experience we became an Accounting Center of Excellence - the finance solution partner for the business and our customers. We work with modern tools and automations, striving to provide solutions that creates value and efficiency. We work in an international teams, and our diversity is our pride.

Interesting Facts - METRO SERVICES PL

accounting enthusiasts
Employees We employ about 350 accounting enthusiasts and professionals in our industry.
Plane We fly from Berlin to various destinations about 40 times a month.
Language We’re polyglots – about 40% of us know at least two foreign languages.
Globe We serve 25 countries and are constantly developing, which is why we recently opened a second office in the center of Szczecin.
Language We are working in diverse environment, full of nationality from all the world and speak about 20 languages.

METRO is a leading international wholesale company with food and non-food assortments that specialises on serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Millions of METRO customers worldwide can choose whether to shop in one of the large-format stores, order online and collect their purchases at the store or have them delivered. METRO in addition also supports the competitiveness of entrepreneurs and own businesses with digital solutions and thereby contributes to cultural diversity in retail and hospitality. Sustainability is a key pillar of METRO’s business, as the Dow Jones Sustainability Index has repeatedly shown.

Get to know more about METRO

METRO - Company Structure

METRO - Company Structure

“Accounting in our DNA” is a unique characteristic of our employees, which enables METRO SERVICES to render the best accounting services for the METRO.

Our goal as a service organization is to add value through operational excellence. This assumption is fulfilled by the strategy of employing the best people on the market and by ensuring continuous improvement.

Our commitment is to actively contribute to the sustainable development of our customers by taking over their non-core activities and therefore allowing them to focus on their core-business.

Accounting in our DNA

For a company such as METRO is extremely important to do business in the correct manner, meaning to stick to national and international legislation as well as regulations and of course to act in accordance to the internal code of conduct. This means for us, as METRO employees, to act always simply right - in the way that make us able to safeguard the interests of our customers and the interests of METRO, protect our employees from harm.

Compliance, firmly established in the company culture of METRO, is also an integral part of organizational culture of METRO SERVICES PL. An existing in METRO Compliance Programme has been set up to support all employees in complying with relevant laws, regulations and standards of conduct. For this purpose, clearly defined measures were established. Their implementation is organized and coordinated by the Compliance Officers in each location of METRO, including METRO SERVICES PL.

Essential components of the Compliance Programme are the eight Business Principles we guide in our day-to-day work. They are the foundation of any business at METRO. Therefore, upon joining METRO SERVICES PL are introduced to and requested to observe the METRO Business Principles. We support them in this by taking actions such as: classroom trainings, e-learning trainings, meetings with Compliance Officer and by our internal dedicated communication.

The Business Principles:

  • We make a strict distinction between personal interests and the interests of the company.
  • We do not offer anyone an advantage that cannot be justified.
  • We do not use our position to our personal advantage.
  • We treat all information related to the company as confidential.
  • We respect the rules of fair competition.
  • We treat everyone as equals.
  • We are a fair employer.
  • We respect all legal provisions and regulations.

Compliance Reporting System

For the purpose of preventing and resolving any kind of misconduct or unfair treatment, we have created at METRO a reporting system to respond to alleged deficiencies. It is available for our employees, clients, suppliers and business partners. We encourage them to speak up whenever they observe an alleged misconduct by using METRO Compliance Reporting System available 24/7. While reporting an alleged Compliance incident, the reporter can also remain anonymous.


In case of any questions, please contact us.

Maria Antoniewska
HR Manager/ Compliance Officer
+48 (91) 4866602    




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